Shipping Policy

Free Shipping & Returns

For all domestic US states. Problems with delivery please contact us by email: csm@ecomaly.com

Postal carrier contact information.

USPS - Missing Mail Search
FedEx - 1 (800) 463-3339
UPS - 1 (800) 742-5877

Tracking and insurance available on all domestic and select International options.

Which carrier to use (USPS, UPS or FedEx DHL)

Carrier Guidelines

FedEx general packing guidelines
USPS packing guidelines
FedEx general packaging guidelines
UPS packaging guidelines
USPS preparing packages guidelines

Tracking Number Issues

USPS - Missing Mail Search
FedEx - 1 (800) 463-3339
UPS - 1 (800) 742-5877

Tracking and insurance available on all domestic and select International options. USPS, FedEx, DHL and UPS.

USPS DOMESTIC (United States)

Priority Mail

1–3 Business Days

Domestic deliveries 1-3 business days. Tracking and insurance are included.

First-Class Mail

1–3 Business Days

Small packages weighing up to 13 oz with delivery in 3 business days.

Media Mail

2–8 Business Days

Send media type items. This service has restrictions on the type of media.

USPS Delivery States

Domestic Locations

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio,

Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota,

Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

USPS United States Territories

American Samoa (AS) Manua Island Swain's Island Tutuila Island Guam (GU) Commonwealth of Northern Mariana Islands (MP) Rota Island Saipan Island Tinian Island Commonwealth of Puerto Rico (PR) S. Virgin Islands (VI) Saint Croix Island Saint John Island Saint Thomas Island Wake Island Atoll (HI) Republic of the Marshall Islands Ebeye Island Kwajalein Island Majuro Island Federated States of Micronesia** Chuuk (Truk) Island Kosrae Island Pohnpae Yap Island Wake Atoll Wake Island Republic of Palau (PW) Koror Island

USPS International Locations

First Class International

190 Country destinations

Returns & Refunds

For all other returned items not bearing a customs declarations form, the Postal Service will, upon request, refund postage and fees on an item returned due to the suspension of service, or you may resend the item with the existing postage once service has been restored.

Weight, Size, & Shape Requirements

Maximum weight is 64 oz (4 lbs).
Maximum combined length, height, and width is 36 inches (42 inches for rolls/tubes).

Some countries may have specific prohibitions and restrictions.

Afghanistan

Belgium

Afghanistan

Albania

Algeria

Andorra

Angola

Anguilla

Antigua and Barbuda

Argentina

Armenia

Aruba

Ascension

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize - Cape Verde

Belize

Benin

Bermuda

Bhutan

Bolivia

Bonaire, Sint Eustatius,and Saba

Bosnia-Herzegovina

Botswana

Brazil

British Virgin Islands

Brunei Darussalam

Bulgaria

Burkina Faso

Burma

Burundi

Cambodia

Cameroon

Canada

Cape Verde

Cayman Islands - Ecuador

Cayman Islands

Central African Republic

Chad

Chile

China

Colombia

Comoros

Congo, Democratic Republic of the

Congo, Republic of the

Costa Rica

Cote d’Ivoire

Croatia

Cuba

Curacao

Cyprus

Czech Republic

Denmark

Djibouti

Dominica

Dominican Republic

Ecuador

Egypt - Ghana

Egypt

El Salvador

Equatorial Guinea

Eritrea

Estonia

Eswatini

Ethiopia

Falkland Islands

Faroe Islands

Fiji

Finland

France

French Guiana

French Polynesia

Gabon

Gambia

Georgia, Republic of

Germany

Ghana

Gibraltar - Ireland

Gibraltar

Greece

Greenland

Grenada

Guadeloupe

Guatemala

Guinea

Guinea-Bissau

Guyana

Haiti

Honduras

Hong Kong

Hungary

Iceland

India

Indonesia

Iran

Iraq

Ireland

Israel - Lithuania

Israel

Italy

Jamaica

Japan

Jordan

Kazakhstan

Kenya

Kiribati

Korea, Democratic People’s Republic of

Korea, Republic of

Kosovo, Republic of

Kuwait

Kyrgyzstan

Laos

Latvia

Lebanon

Lesotho

Liberia

Libya

Liechtenstein

Lithuania

Luxembourg - Mozambique

Luxembourg

Macao

Madagascar

Malawi

Malaysia

Maldives

Mali

Malta

Martinique

Mauritania

Mauritius

Mexico

Moldova

Mongolia

Montenegro

Montserrat

Morocco

Mozambique

Namibia - Portugal

Namibia

Nauru

Nepal

Netherlands

New Caledonia

New Zealand

Nicaragua

Niger

Nigeria

North Macedonia, Republic of

Norway

Oman

Pakistan

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Pitcairn Island

Poland

Portugal

Qatar - Slovak Republic

Qatar

Reunion

Romania

Russia

Rwanda

Saint Helena

Saint Kitts and Nevis

Saint Lucia

Saint Pierre and Miquelon

Saint Vincent and the Grenadines

Samoa

San Marino

Sao Tome and Principe

Saudi Arabia

Senegal

Serbia, Republic of

Seychelles

Sierra Leone

Singapore

Sint Maarten

Slovak Republic

Slovenia - Timor-Leste

Slovenia

Solomon Islands

Somalia

South Africa

South Sudan, Republic of

Spain

Sri Lanka

Sudan

Suriname

Sweden

Switzerland

Syrian Arab Republic (Syria)

Taiwan

Tajikistan

Tanzania

Thailand

Timor-Leste, Democratic Republic of

Togo - Zimbabwe

Togo

Tonga

Trinidad and Tobago

Tristan da Cunha

Tunisia

Turkey

Turkmenistan

Turks and Caicos Islands

Tuvalu

Uganda

Ukraine

United Arab Emirates

United Kingdom of Great Britain and Northern Ireland

Uruguay

Uzbekistan

Vanuatu

Vatican City

Venezuela

Vietnam

Wallis and Futuna Islands

Yemen

Zambia

Zimbabwe

FedEx Ground 1-7 business days

Delivery Times	1–5 business days within the contiguous U.S.; 3–7 business days to and from Alaska and Hawaii.
Service Days	Monday–Friday. Delivery is by the end of the business day.
Delivery Area	Available throughout all 50 states.
Package Size and Weight	Up to 150 lbs.; up to 108" in length, 165" in length plus girth (L+2W+2H).

Exceptions	FedEx Ground cannot deliver to P.O. boxes. No hazardous materials to or from Alaska and Hawaii. Service for remote Alaskan locations and the Hawaiian Islands of Lanai and Molokai is inbound only.
Options	FedEx Ground allows you, as the recipient, to be invoiced directly for inbound shipments, so you can control costs and avoid charges added by your suppliers. (the option to schedule your delivery on a specific date and/or specified time is not available).

FedEx Express Saver 3 business days

Delivery Times	Delivery to businesses by 4:30 p.m. and to residences by 8 p.m. in 3 business days.
	Monday–Friday
Delivery Area	Available to most ZIP codes in the contiguous U.S.; not available in Alaska and Hawaii.
Package Size and Weight	Up to 150 lbs. each; up to 119" in length, 165" in length plus girth (L+2W+2H). With FedEx One Rate^® pricing, FedEx^® envelopes must weigh 10 lbs. or less, and FedEx paks, boxes and tubes must weigh 50 lbs. or less.

Exceptions	Not available to and from Alaska and Hawaii. For additional details about Alaska and Hawaii shipments, please see FedEx services.

FedEx International Next Flight provides export service from the U.S. to these countries and territories, and import service from Canada to select U.S. ZIP codes.

Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antigua Argentina Armenia Aruba Australia Austria Azerbaijan Azores (Portugal) Bahamas Bahrain Bangladesh Barbados Barbuda Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire Bosnia-Herzegovina Botswana Brazil British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic (suspended¹) Chad Channel Islands (U.K.) Chile China Colombia Congo Cook Islands Costa Rica Croatia Curacao Cyprus Czech Republic Dem. Rep. of Congo Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador England (U.K.) Equatorial Guinea (suspended¹) Eritrea Estonia Ethiopia Faroe Islands Fiji Finland France French Guiana French Polynesia Gabon	Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea-Bissau (suspended¹) Guyana Haiti Honduras Hong Kong SAR, China Hungary Iceland India Indonesia Iraq Ireland, Northern (U.K.) Ireland, Republic of Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Korea, South Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau SAR, China Macedonia Madagascar Madeira (Portugal) Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Namibia Nepal Netherlands (Holland) New Caledonia New Zealand Nicaragua Niger Nigeria Norway	Oman Pakistan Palau Palestine Autonomous Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Reunion Island Romania Russia Rwanda Saba St. Barthelemy St. Croix St. Eustatius St. John St. Kitts and Nevis St. Lucia St. Maarten/St. Martin St. Thomas St. Vincent Saipan Samoa San Marino Saudi Arabia Scotland (U.K.) Senegal Serbia Seychelles Sierra Leone (suspended¹) Singapore Slovak Republic Slovenia South Africa Spain Sri Lanka Suriname Swaziland Sweden Switzerland Syria (suspended¹) Taiwan, China Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan (suspended¹) Turks and Caicos Islands Uganda Ukraine United Arab Emirates Uruguay U.S. Virgin Islands Uzbekistan Vanuatu Vatican City Venezuela Vietnam Wales (U.K.) Wallis and Futuna Yemen Arab Republic (suspended¹) Zambia Zimbabwe

FedEx Ground 1-7 business days

Delivery Times	1–5 business days within the contiguous U.S.; 3–7 business days to and from Alaska and Hawaii.
Service Days	Monday–Friday. Delivery is by the end of the business day.
Delivery Area	Available throughout all 50 states.
Package Size and Weight	Up to 150 lbs.; up to 108" in length, 165" in length plus girth (L+2W+2H).

Exceptions	FedEx Ground cannot deliver to P.O. boxes. No hazardous materials to or from Alaska and Hawaii. Service for remote Alaskan locations and the Hawaiian Islands of Lanai and Molokai is inbound only.
Options	FedEx Ground allows you, as the recipient, to be invoiced directly for inbound shipments, so you can control costs and avoid charges added by your suppliers. (the option to schedule your delivery on a specific date and/or specified time is not available).

FedEx Express Saver 3 business days

Delivery Times	Delivery to businesses by 4:30 p.m. and to residences by 8 p.m. in 3 business days.
	Monday–Friday
Delivery Area	Available to most ZIP codes in the contiguous U.S.; not available in Alaska and Hawaii.
Package Size and Weight	Up to 150 lbs. each; up to 119" in length, 165" in length plus girth (L+2W+2H). With FedEx One Rate^® pricing, FedEx^® envelopes must weigh 10 lbs. or less, and FedEx paks, boxes and tubes must weigh 50 lbs. or less.

Exceptions	Not available to and from Alaska and Hawaii. For additional details about Alaska and Hawaii shipments, please see FedEx services.

FedEx International Next Flight provides export service from the U.S. to these countries and territories, and import service from Canada to select U.S. ZIP codes.

Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antigua Argentina Armenia Aruba Australia Austria Azerbaijan Azores (Portugal) Bahamas Bahrain Bangladesh Barbados Barbuda Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire Bosnia-Herzegovina Botswana Brazil British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic (suspended¹) Chad Channel Islands (U.K.) Chile China Colombia Congo Cook Islands Costa Rica Croatia Curacao Cyprus Czech Republic Dem. Rep. of Congo Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador England (U.K.) Equatorial Guinea (suspended¹) Eritrea Estonia Ethiopia Faroe Islands Fiji Finland France French Guiana French Polynesia Gabon	Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea-Bissau (suspended¹) Guyana Haiti Honduras Hong Kong SAR, China Hungary Iceland India Indonesia Iraq Ireland, Northern (U.K.) Ireland, Republic of Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Korea, South Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau SAR, China Macedonia Madagascar Madeira (Portugal) Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Namibia Nepal Netherlands (Holland) New Caledonia New Zealand Nicaragua Niger Nigeria Norway	Oman Pakistan Palau Palestine Autonomous Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Reunion Island Romania Russia Rwanda Saba St. Barthelemy St. Croix St. Eustatius St. John St. Kitts and Nevis St. Lucia St. Maarten/St. Martin St. Thomas St. Vincent Saipan Samoa San Marino Saudi Arabia Scotland (U.K.) Senegal Serbia Seychelles Sierra Leone (suspended¹) Singapore Slovak Republic Slovenia South Africa Spain Sri Lanka Suriname Swaziland Sweden Switzerland Syria (suspended¹) Taiwan, China Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan (suspended¹) Turks and Caicos Islands Uganda Ukraine United Arab Emirates Uruguay U.S. Virgin Islands Uzbekistan Vanuatu Vatican City Venezuela Vietnam Wales (U.K.) Wallis and Futuna Yemen Arab Republic (suspended¹) Zambia Zimbabwe